GDPR Policy

Introduction

Reference to the terms "we", "our" and "staff" refers to ND Electrical Instruments Ltd (trading as ND Metering Solutions) and its constituent parts.

The General Data Protection Regulation (GDPR) mandates that consumers should have greater control over their data and a chance to review how it is being used. At ND Metering Solutions, the security of your data is a priority. We only collect and process personal data for legitimate business purposes, including fulfilling orders, responding to enquiries, providing technical support, and ensuring customer satisfaction.

What Data We Collect

The data that we store includes names, contact details (email addresses, telephone numbers), company names, and information related to product enquiries, quotation requests, and brochure downloads. We do not store credit or debit card information on our systems. We do not use your personal details for unsolicited marketing purposes and your details are not shared with third-party businesses except where permission is explicitly granted or where it is necessary to fulfil a service you have requested.

How We Use Your Data

We use the personal data you provide to us for the following purposes:

• To respond to your enquiries and provide quotations for our products.
• To process and fulfil orders for sub meters, current transformers, and related equipment.
• To provide pre- and post-sales technical support.
• To send you product brochures and documentation that you have requested.
• To improve our website and the services we offer.

Data Storage and Security

We use secure, industry-standard third-party software and hosting services to store and manage customer data. These services undergo recurring assessments to ensure compliance with industry security requirements. We reserve the right to periodically make local back-ups of this data, stored securely on encrypted drives.

All our staff members respect the private and sensitive nature of your data. Each member of staff is required to comply with our internal data protection policy. Compliance is mandatory and regularly reviewed.

Third-Party Partners

Occasionally, we may use partner companies to assist in fulfilling orders or providing services. Where this is the case, we take measures to ensure the protection of your data and work to ensure our partner firms adhere to the same strict standards we do and are GDPR compliant. Your personal data will only be shared with third parties where it is necessary to provide a service you have requested, or where we are legally required to do so.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• The Right of Access — You may request a copy of the personal data we hold about you.
• The Right to Rectification — You may request that we correct any inaccurate data we hold about you.
• The Right to Erasure — You may request that we delete part or all of the personal data we hold about you.
• The Right to Restrict Processing — You may request that we limit how we use your data.
• The Right to Data Portability — You may request a copy of your data in a commonly used, machine-readable format.
• The Right to Object — You may object to the processing of your data for certain purposes.

If you wish to exercise any of these rights, please contact us at admin@ndmeter.co.uk or write to us at the address below.

Cookies

Our website uses cookies to ensure proper functionality and to improve your browsing experience. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Changes to This Policy

These terms are subject to change at any time without prior notice to you and do not affect your statutory rights. We encourage you to review this policy periodically to stay informed of how we are protecting your data.

Contact Us

If you have any questions about this GDPR Policy or wish to make a data subject access request, please contact us: