Data Protection Policy

1. Introduction

ND Metering Solutions (trading name of ND Electrical Instruments Ltd, "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Data Protection Policy outlines how we collect, use, store, and safeguard information in compliance with the General Data Protection Regulation (GDPR) 2018 and the Data Protection Act 2018.

This policy applies to all personal data processed by ND Metering Solutions, whether collected through our website, by email, telephone, or other means.

2. Data Controller

ND Electrical Instruments Ltd is the data controller responsible for your personal data. If you have questions about this policy or our data practices, please contact us at:

3. Information We Collect

We may collect and process the following types of personal data:

• Identity data — name, job title, company name.
• Contact data — email address, telephone number, postal address.
• Enquiry data — details of product enquiries, quotation requests, and technical support queries.
• Transaction data — order details and delivery information.
• Technical data — IP address, browser type, and usage data collected via cookies when you visit our website.
• Communication data — records of correspondence with us by email, phone, or contact forms.

4. How We Use Your Data

We process your personal data for the following lawful purposes:

• To respond to enquiries and provide quotations for our products.
• To process and fulfil orders for sub meters, current transformers, and associated equipment.
• To provide pre-sales and post-sales technical support.
• To send requested product brochures and documentation.
• To comply with legal obligations, including financial record-keeping.
• To improve our website and the services we offer.

We do not use your personal data for direct marketing purposes unless you have given explicit consent. We will never sell your data to third parties.

5. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Contractual necessity — where processing is required to fulfil an order or provide a service you have requested.
• Legitimate interests — where processing is necessary for our business operations (e.g. responding to enquiries, improving services), provided these do not override your rights.
• Legal obligation — where we are required to process data by law.
• Consent — where you have given explicit consent for a specific purpose (e.g. downloading a brochure).

6. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• Service providers who assist us in operating our business (e.g. hosting providers, courier services), under strict contractual data protection obligations.
• Where required by law or to comply with legal proceedings.
• Where you have given explicit consent.

We ensure that any third-party service providers we engage are GDPR compliant and maintain appropriate security measures.

7. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting infrastructure, encrypted data storage, access controls, and regular security reviews.

All staff members are required to comply with our internal information security policies. Compliance is mandatory and regularly audited.

8. Information Security

Our website uses industry-standard security measures including SSL/TLS encryption to protect data transmitted between your browser and our servers. We regularly review and update our security practices to guard against vulnerabilities.

Access to personal data within our organisation is restricted to authorised personnel who require it for legitimate business purposes.

9. Intellectual Property Rights

Unless otherwise indicated, all content on our website — including text, software, photographs, graphics, designs, trademarks, service marks, and logos — is the proprietary property of ND Electrical Instruments Ltd or is licensed to us. This content is protected by copyright law, trademark law, database rights, and other intellectual property legislation.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written permission. For full details, please refer to our Terms of Use.

10. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Enquiry data is typically retained for up to 3 years. Transactional data is retained for 7 years in accordance with financial record-keeping requirements.

When personal data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under the GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of any inaccurate data.
• Right to erasure — to request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing — to request that we limit how we use your data.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at admin@ndmeter.co.uk. We will respond to your request within 30 days.

12. Cookies

Our website uses cookies to ensure proper functionality and to improve your experience. For full details on the cookies we use and how you can manage your preferences, please see our Cookie Policy.

13. Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

This policy does not affect your statutory rights.

14. Contact and Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.